FAQ
Payments, delivery, sizing and returns.
Orders & payment
How do I pay?
You pay when your order arrives — in cash or by card to the courier. No card details are taken on the website.
Do I need an account to order?
No — you can check out as a guest. An account lets you see your order history, save addresses and keep your wishlist across devices.
How can I track my order?
Use Track order in the footer with your order number and phone, or open My account → Orders if you ordered while signed in.
Delivery
How long does delivery take?
Orders are usually delivered within about 2 days to all Syrian governorates. Delivery is free. We confirm every order on WhatsApp before dispatch.
Is delivery free?
Delivery is free to all Syrian governorates. If a delivery fee is ever introduced it will be shown in your cart before you order.
Sizing
How do I choose my size?
Every product has a Size guide link with body measurements in cm. Abayas are sized by length (52–60). Between sizes, choose the larger one or message us on WhatsApp.
Returns & exchanges
Can I return or exchange an item?
Unworn items with tags can be exchanged or returned within 7 days of delivery. Message us on WhatsApp with your order number to arrange it.
Care
How should I care for my pieces?
Each product page lists the fabric and care. Most pieces prefer a gentle cold hand wash or dry cleaning and a cool iron on the reverse.
